Frequently Asked Questions

1. What is your Set Up & Launch service?
   Our Set Up & Launch service is designed for new short-term rental owners who want a professional property ready to perform from day one. We handle everything from furnishing, styling, and photography to platform setup, listing creation, pricing strategy, and guidance to avoid common pitfalls. Once your property is ready, you can choose to manage it yourself or let us take care of it with our Full Management service.

   2. What does Full Holiday Let Management include?
   Our Full Management service takes the stress out of running a short-term rental. We handle bookings, guest communication, professional cleaning, changeovers, dynamic pricing, and property oversight. Our fee is a percentage of your property’s gross income, so our success is tied to yours — we’re incentivised to maximise occupancy and revenue while delivering a seamless guest experience.

   3. Can you help me find a property?
   Yes! Our Property Finding service helps you locate the ideal property in the New Forest, whether you’re looking for a high-performing holiday let investment or a private home. We provide local market insight, guide you through the search and viewings, and help assess suitability for your goals — whether that’s income generation, lifestyle, or both.

   4. What is the difference between your offering and putting my property with a traditional holiday cottage company with their own platform?
   Unlike traditional holiday cottage companies, we don’t tie you to a single platform. Our services are hands-on, flexible, and performance-driven. You can list your property where it performs best — Airbnb, VRBO, or other platforms — and we manage it to maximise bookings, revenue, and guest experience. Our approach is personalised to your property and goals, rather than standardised listings on a single site.

   5. Can you help existing property owners?
   Absolutely. If you already own a short-term rental but want to remove the operational hassle, we can help you switch to Full Management. We’ll take over bookings, cleaning, guest communication, pricing, and all the day-to-day tasks, so you can enjoy a completely hands-off experience while maximising income.

   6. Do you offer short-term management?
   Yes. For owners who usually manage their own property but may need temporary cover due to holidays, illness, or other commitments, we provide short-term management support. We can step in to handle bookings, guest communication, cleaning, and changeovers for as long as you need, ensuring your property continues to run smoothly and guests have a seamless experience.

   7. Do you only work with Airbnb?
   No. While many of our clients list on Airbnb, we also manage properties on VRBO and other short-term rental platforms. Our approach is platform-agnostic, so we can help optimise bookings and income wherever your property is listed.

   8. Can I use more than one service?
   Yes. Many clients start with Property Finding, then use Set Up & Launch to prepare the property, and finally opt for Full Management to run it completely hands-off. You can also choose any combination that suits your needs.

   9. Do I need experience to use your services?
   Not at all. Our services are designed to support both first-time owners and experienced investors. From finding your property to launching it as a short-term rental or managing it fully, we remove the learning curve and take care of the complex details.

   10. If I sign up with you, am I tied to a contract?
   No. Unlike traditional holiday let companies, we offer a flexible, performance-based approach. For Full Management clients, we ask for 3 months’ notice, and our fees are a percentage of the property’s income, meaning our incentives are aligned with yours, and you retain flexibility.

Contact us to see how we can help with your short-term rental, or let us answer any questions we may have missed.

Email: info@forestaproperty.co.uk